This Privacy Policy explains how M&M Plumbing & Gas ("we", "us", "our") collects, uses and protects your personal information when you contact us by phone, email, WhatsApp or through this website. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
M&M Plumbing & Gas is a sole-trader plumbing and gas engineering business operating in the UK. For any privacy-related questions, contact us at mandmplumbingandgas@gmail.com.
What information we collect
- Contact details you give us — your name, phone number, email address and property address — when you call, message, email or WhatsApp us.
- Job information — details about the work you'd like quoted or carried out, including photos you may send us.
- Records of work — invoices, quotes, gas safety certificates and warranty information.
- Website usage data — basic information your browser sends when visiting this site (such as IP address, device type and pages viewed), collected through cookies and analytics. See our Cookie Policy.
How we use your information
- To respond to your enquiries and provide quotes.
- To carry out and manage the work you've asked us to do.
- To issue invoices, certificates (such as Landlord Gas Safety Certificates) and warranty documents.
- To meet our legal obligations under Gas Safe, HMRC and consumer law.
- To improve this website and understand how visitors use it.
Lawful basis
We process your data under the following lawful bases under UK GDPR:
- Contract — to provide the services you've requested.
- Legal obligation — for tax records, gas safety records and similar requirements.
- Legitimate interests — running and improving our business in a fair and reasonable way.
- Consent — where required, for example for non-essential website cookies.
Sharing your information
We don't sell your data. We only share it where necessary, for example with:
- Gas Safe Register, when registering a notifiable gas job.
- Manufacturers, when registering boiler warranties on your behalf.
- Our accountant, for invoicing and tax records.
- Apprentices or trusted sub-contractors working on your job, where needed.
- Authorities, where we are legally required to do so.
How long we keep it
We keep job records, invoices and certificates for at least 6 years to comply with UK tax and consumer law. Casual enquiries that don't lead to work are deleted within 12 months.
Your rights
Under UK GDPR you have the right to access, correct, erase, restrict or object to our processing of your data, and to data portability. To exercise any of these rights, email us at mandmplumbingandgas@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take reasonable steps to keep your data safe, including using reputable providers for email and website hosting, and limiting access to those who need it.
Changes
We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent change.